Our Technical Support Services

Monday - Friday 8:30 AM - 5:30 PM EST


Whether in the field or in the office, if you have a question or if a problem arises, we are a quick phone call away.  No tickets to submit, no waiting for a call back. Usually, our tech support staff will answer your call in the first few rings and be able to work with you on the spot.

Optimized for instant remote laptop support, this small customer module does not require installation or administrator rights — simply download, double click, and give us the provided ID and password. We will be able to see your screen and work together.


Sometimes the best way to troubleshoot an issue is to receive a copy of your template file. When you attach your file, please provide either .ckd or .dxf format. Include a description of your issue. We’ll be glad to take a look and help you  resolve the issue.


Examples include connection help with drivers for WiFi, USB cable, or Bluetooth; Win 10 update licensing conflicts; leveling or resetting your laser; determining action related to error codes, etc.

Application Resource

We are glad to help you with CAD questions such as trimming an unfamiliar template design, setting up 3D construction planes, working with splines—these are typical customer requests for application assistance.

Templating Approaches

Occasionally you’ll run up against a templating challenge you haven’t faced, such as working with 3D curved surfaces for a stair railing, templating a room layout with vaulted ceilings, working on a tub surround, etc. We’re glad to work together with you to come up with effective templating approaches.

Xpress System Manual

The manual includes setup and getting started, step-by-step templating procedures for countertops, vertical surfaces such as full-height backsplashes and shower/feature walls, 3D room layout, and cabinet layout. General CAD tools are covered. Finally, file management, shut down, and a list of troubleshooting codes is included.

Replacing Your Laptop?

Contact us for help moving your license to a new laptop. We can provide the software, install keys, and licenses you will need.

 Laptop recommendations

  • Windows 10/11
  • Screen resolution of 1920×1080 (no more than that size or the icons will be very small)
  • Minimum Core i3 processor (7th Gen or newer)
  • Minimum 4GB of DDR4 Ram (speed doesn’t matter)
  • SSD (solid state drive) this will speed up the computer drastically and cause less delays during use.
  • At least 2 or 3 USB ports (in case one fails)
  • USB mouse with wheel